FAQs
How
much do you charge and how I can arrange for service?
Service
cost for residential and commercial cleaning are varied and depending on
location, home size, home condition, occupant number and pets, frequency of
cleaning scheduled. Just simply call us. We will be happy to provide a free
estimate and answer any questions you may have.
Do I
need to sign a contract for regular cleaning service?
The
answer is no. You can use us as long, as you are happy with us.
How
many people will clean my home?
Normally
we send one person to clean your home. If you have a big task to do, and a time
is a factor, we can send you more people.
Do
you always send the same person?
While
we always try to schedule the same cleaning person, you may occasionally see a
new face. Situations like a schedule change, team member illness, holiday, or
new team member training may make it necessary for us to send a substitution.
However, we always do our best to send the same employee, who has already
cleaned your place in the past.
Are
you insured and DBS cleared?
We
are fully covered under our insurance and are CRB checked under the DBS
service.
Do I
need to provide cleaning supplies and/or equipment?
No,
we already have our own efficient and latest equipment, environmentally
friendly products etc. But if you insist we do so, we will.
What
about my pets?
If
you will not be home while we’re cleaning, we do ask that you introduce your
pet(s) to us on the first visit. Please show us where the animal treats are
located. We are animal-friendly and are used to working around your pet(s). We
respectfully ask they be in a safe area for them whilst we are cleaning. If
they are security animals they MUST be caged for our safety.
Do I
need to be home while you clean?
Preferably, however some customers work during the day and enjoy coming
home to a clean house after a long day. You may choose to supply us with a key
or a code to enter through a garage etc. Your key is kept safely in a lock box
when not being used by us.
What
if I am not satisfied with the cleaning?
Our
goal is your complete satisfaction, and we stand behind the quality of our
service. If you are unhappy for any reason at all, please contact us within
24-hours of your cleaning and we will gladly return as soon as possible to make
it right.
What
if something is damaged or broken?
We
will exercise great care while cleaning your home. However, should something
become damaged or broken, we will make every effort to either repair or replace
the item. It is our company policy that our teams report any damage as soon as
possible.
How
and when do I pay for the cleaning?
Payment
is due at the time of the cleaning. Simply leave a cash or check (for regular
customers only) in an envelope, payable to “8 Points Cleaning Services” on your
kitchen counter for our staff to collect. Please, note: Any check returned by
your bank may incur an extra charge. If it is your bank’s error, they should
reimburse you for this expense.
What
forms of payment do you accept?
We
accept cash or personal cheques (for regular
customers only).
What
if I need to cancel my appointment?
We
understand that sometimes things happen beyond our control. We require at least
48 hours cancellation notice prior to a scheduled cleaning. There is a £20 late
cancellation/lock-out fee for cancelling or rescheduling a visit in less than
48 hours before the visit. The same fee applies if we are unable to gain access
to your home.
Do
you sell gift certificates?
Yes.
They are sold by increments of £10 starting at £30.